Problem detail
Wrong Outstanding Amount
The outstanding balance reported by the lender or credit bureau is higher or lower than the actual amount owed.
Credit Report
Required documents
- • Detailed loan statement
- • Payment receipts and bank statements
- • EMI schedule or amortization chart
- • Settlement letters, if any
Contact order
- • Customer Support
- • Grievance Officer
- • Nodal Officer
- • Credit Bureau / Regulator
Timeline
- • Initial review: 3–7 business days
- • Reconciliation: 10–14 days
- • Final correction: 30 days
Escalation path
- • Request a correct statement and ask for a written explanation
- • Send the discrepancy to the grievance officer if no resolution in 7 days
- • Escalate to the nodal officer after 10 days
- • File with the ombudsman if the lender fails to justify or correct the outstanding amount