FA

Financial Awareness

Contact discovery for dispute resolution

Privacy Policy

**Effective Date**: 29 May 2026

**Last Updated**: 29 May 2026

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1. Introduction

The Financial Awareness Platform ("We", "Us", "Our", or "Platform") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Platform, including any other media form, media channel, mobile website, or mobile application related to our Platform.

**Please read this privacy policy carefully.** If you do not agree with our policies and practices, please do not use our Platform.

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2. Information We Collect

2.1 Information You Provide Directly

a. Account Information (if applicable)
  • Name
  • Email address
  • Phone number
  • Address
  • Username and password
    • b. Contact Form Information
  • Name
  • Email address
  • Subject matter
  • Message content
  • Phone number (optional)
    • c. Newsletter Subscription
  • Email address
  • Name (optional)
  • Preferences
    • d. Feedback and Surveys
  • Feedback text
  • Ratings
  • Survey responses
  • Optional contact information
    • e. Communication
  • Emails you send us
  • Messages through contact forms
  • Support requests
  • Complaints and feedback

    • 2.2 Information Collected Automatically

    a. Technical Information
  • IP address
  • Browser type and version
  • Operating system
  • Device type
  • Device identifier
  • Server logs
    • b. Usage Information
  • Pages visited
  • Time spent on pages
  • Clicks and interactions
  • Search queries
  • Referral sources
  • Links clicked
    • c. Cookies and Similar Technologies
  • Session cookies
  • Persistent cookies
  • Tracking pixels
  • Web beacons
  • Analytics cookies

    • 2.3 Information from Third Parties

  • Analytics providers
  • Ad networks
  • Social media platforms
  • Public databases (for institutional information)

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    3. How We Use Your Information

    3.1 Platform Operations

  • Providing and maintaining the Platform
  • Processing transactions and requests
  • Sending administrative information
  • Responding to inquiries and requests
  • Technical support and troubleshooting

    • 3.2 Communication

  • Sending newsletters (if subscribed)
  • Responding to your messages
  • Sending updates and announcements
  • Marketing communications (with consent)
  • Transactional emails

    • 3.3 Platform Improvement

  • Understanding user preferences
  • Analyzing usage patterns
  • Improving content and features
  • Personalizing user experience
  • Conducting research

    • 3.4 Legal and Security

  • Complying with legal obligations
  • Enforcing our terms and conditions
  • Protecting against fraud and abuse
  • Ensuring Platform security
  • Establishing, exercising, or defending legal claims

    • 3.5 Analytics and Reporting

  • Creating aggregated statistics
  • Performance monitoring
  • User behavior analysis
  • Market research
  • Trend identification

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    4. Legal Basis for Processing

    We process your information based on:

  • **Consent**: When you provide explicit consent
  • **Contractual Necessity**: To provide services you request
  • **Legal Obligation**: To comply with applicable laws
  • **Legitimate Interest**: To improve our services and Platform security
  • **Public Interest**: To fulfill public health or safety interests

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    5. Sharing of Information

    5.1 Information We DO NOT Share

    We do **NOT** sell, trade, or rent your personal information to third parties.

    5.2 Information We MAY Share

    We may share your information with service providers, legal authorities (if required), or in case of business transfers.

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    6. Data Security

    We implement SSL/TLS encryption, firewalls, and regular security audits to protect your information. However, no method of transmission over the internet is 100% secure.

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    7. Your Rights and Choices

    7.1 Access and Portability

  • Right to access your personal data
  • Right to data portability
  • Right to receive data in structured format

    • 7.2 Correction and Deletion

  • Right to correct inaccurate data
  • Right to deletion (Right to be Forgotten)
  • Subject to legal and business requirements

    • 7.3 Opt-Out Options

  • **Cookies**: Disable through browser settings
  • **Newsletter**: Unsubscribe link in every email
  • **Tracking**: Opt-out links in various sections
  • **Marketing**: Email us to opt-out

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    8. Contact Us

    For privacy-related questions, you can reach out to us through the contact form on this Platform or visit our Knowledge Center.

    Last updated: May 29, 2026

    Last updated: May 29, 2026