Problem detail
Payment Made But Not Reflected
A payment has been made toward a loan or credit account, but the lender or credit report does not reflect it.
Payment Issue
Required documents
- • Payment receipt or bank advice
- • EMI payment confirmation or UPI transaction ID
- • Account statement showing the debit
- • Prior payment status or account balance
Contact order
- • Customer Support
- • Grievance Officer
- • Nodal Officer
- • Credit Bureau / Ombudsman
Timeline
- • Acknowledgement: 2–3 business days
- • Posting correction: 5–10 business days
- • Full update: 15–30 days
Escalation path
- • Send proof of payment immediately to customer support
- • Follow up with the grievance officer if the payment is not updated in 7 days
- • Ask for a written confirmation once the correction is made
- • Escalate to the ombudsman if the lender fails to update your payment after 30 days