Problem detail
Loan Closed But Still Active
The customer has repaid a loan fully, but the account still appears as active, overdue, or open in their credit report or lender ledger.
Loan Closure
Required documents
- • Final loan settlement statement
- • Receipt of last EMI / full payment
- • NOC or closure certificate
- • Bank statement showing the final payment
- • Loan account closure communication
Contact order
- • Customer Support
- • Grievance Officer
- • Nodal Officer
- • Credit Bureau / Regulator
Timeline
- • Initial review: 3–5 business days
- • Status update in lender systems: 7–14 business days
- • Bureau update after lender confirmation: 15–30 days
Escalation path
- • Request a closure letter if the lender has not issued one
- • Escalate to the Grievance Officer after one week with the documents
- • Approach the Nodal Officer if the lender does not close the account in 10–15 days
- • File with the Ombudsman or consumer court if the account remains wrongly active after 30 days