Problem detail
Excess Charges Or Penalties
The borrower is charged fees, penal interest, or other amounts that seem incorrect or excessive.
General
Required documents
- • Loan or credit card account statement
- • Payment receipts and bank statements
- • Charge details or penalty notices
- • Terms and conditions or fee schedule
Contact order
- • Customer Support
- • Grievance Officer
- • Nodal Officer
- • Ombudsman / Regulator
Timeline
- • Review and response: 7–10 business days
- • Correction or rollback: 10–20 business days
- • Escalation if unresolved: 30 days
Escalation path
- • Request a detailed fee breakdown from the lender
- • Escalate to grievances if charges are not justified or corrected
- • Show the agreed terms if penalty does not match the contract
- • File complaint with ombudsman if the lender refuses to adjust wrongful charges